Cancellation Policy: 
The cancellation is free of charge 7 days prior to the date of arrival, after this time we charge 100% the room rate as cancellation fee or no show fee.

Non Refundable Rate: 
For the non refundable bookings are no cancellation or changes possible. In case of a cancellation, 100% of the total amount will be charged as cancellation fee.

During the EVENTS and major Public Holidays we have special cancellation policy

Important information : 

• Due to the fact that the hotel is located in a residential area it is required that guests, particularly those in groups are respective in regards to noise during the evenings. 

• No parties are allowed at the premises.

• Sansui Resorts Yamanakako is 100% smoke free property. Smoking is not permitted inside the building or guests rooms under the fine of ¥50,000!

• Guests are required to show a photo identification upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

• Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact us directly with the contact details provided in your confirmation.

• Private parking is possible on site.

• Languages spoken:   Japanese, English, Chinese, Russian