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Questions & Answers
Here, you can find the most common questions that guests ask during their stay. We understand that planning your trip can sometimes feel overwhelming, and we’re here to help make your experience as smooth as possible. We hope that our answers will help you better understand our hotel and plan your stay with us. If you have any additional questions or need assistance, please don’t hesitate to reach out. Your comfort is our priority, and we look forward to welcoming you soon!
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Is Sansui Resorts Yamanakako big resort?NO. Sansui Resorts Yamanakako is a charming small boutique hotel, nestled in a tranquil residential area full of greenery just 900 meters from Lake Yamanaka. This serene setting offers a perfect escape for those seeking a peaceful retreat, away from the hustle and bustle. Experience the unique ambiance and personalized service that make this destination special.
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How far is Sansui Resorts Yamanakako from the Lake YamanakaThe hotel is approximately 900m from the lake shores.
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Is Sansui Resorts Yamanakako pet friendly?We don't accept bookings for accommodation with pets, however pets are welcomed to visit our restaurant terrace.
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Which payment methods are accepted at Sansui Resorts Yamanakako?The hotel accepts payments by cash, by all major debit and credit cards (including contactless payments), IC cards, Apple Pay, Google Pay, QR codes payments (WeChat Pay, Alipay) and electronic wallets.
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Which facilities Sansui Resorts Yamanakako offers?Our hotel provides guests with complimentary access to a variety of amenities, ensuring a delightful stay: Private Onsen: Relax and rejuvenate in your own hot spring. Gym: Stay fit with our state-of-the-art equipment. Karaoke Room: Enjoy fun-filled evenings singing your favorite tunes. Indoor Playground: Perfect for families with children. Restaurant: Savor delicious meals crafted by our chefs. Conference Room: Ideal for business meetings and events. Lobby Area: A comfortable space for socializing and relaxing.
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Is there an onsen & sauna?Yes, we have two private onsens with sauna
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Do you have restaurant?Yes, restaurant is open daily for International Buffet Breakfast from 7:00 - 9:30
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Do you have gym?Yes, we have gym equipped with basic equipment for yoga, treadmills, bicycles, weight lifting rowing etc.
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Do you have conference room?Yes, we have conference room with capacity 30pax, equipped with white board, projector, speakers. Available for meetings and training programs.
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Do you have indoor playground for kids?Yes, we have indoor playground filled with toys, slides, castles and creative tools for kids from 2-10 years old.
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Which FREE services do you offer?The hotel offers free services to all hotel guest including: - wifi - bicycles rental - private onsen - private sauna - gym/yoga zone - pick-up & drop-off (Asahigaoka Bus Terminal, Fujisan Bus Stop Yamanakako) - bottled water, tea and coffee inside rooms
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How to order FREE pick-up?Free pick-up from Asahigaoka Bus Terminal or Fujisan Bus Station can be ordered by sending email to yamanakako@sansui-resorts.com at least 24 hours prior arrival, together with your name, booking number, number of travelers and luggages. Free drop off can be arranged during your stay in our hotel.
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Is the onsen private or public?We have two private (tatoo and family friendly) onsens at Sansui Resorts Yamanakako.
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What are the opening hours?Our onsen is open daily from 7:00 until 9:00 and 18:00 until 22:00.
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How to book onsen?All guests can book onsen session on arrival or during their stay. We don't accept prior bookings.
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Is the onsen free of charge?Yes, onsen is FREE to all our hotel guests.
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Can we order golf with Sansui Resorts Yamanakako?YES. All our hotel guests can have booked golf activities at one of 14 golf clubs in our area. Our receptionists will be happy to assist you with bookings or you can request golf booking directly by sending email to yamanakako@sansui-resorts.com
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Do you offer golf bags forwarding service?YES. Please contact our hotel for more information
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Do you offer transport to golf clubs?YES. We offer free transport to golf clubs where the booking was done thru our hotel in advance. Free transport is included for bookings at Fuji GC, Kagosaka 36 GC.
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Do you rent golf equipment?YES. We offer rental of golf equipment for a fee ¥5,000 per day including delivery. Prior order is required.
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Is there a restaurant at Sansui Resorts Yamanakako?Yes, there is a restaurant Sansui Club. At the moment, the restaurant offers only breakfast in form of International Buffet to our hotel guests. The restaurant is closed for lunch and dinner.
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Is there a FREE pick-up from the Asahigaoka Bus Terminal or Fujisan Bus Stop in Yamanakako?Free pick-up from Asahigaoka Bus Terminal or Fujisan Bus Station can be ordered by sending email to yamanakako@sansui-resorts.com at least 24 hours prior arrival, together with your name, booking number, number of travelers and luggages. Free drop off can be arranged during your stay in our hotel.
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Do you arrange pick-up/drop off from/to another locations?YES. We arrange pick up from Mishima Train Station, Gotemba Train Station, Kawaguchiko Train Station, Haneda Int. Airport, Narita Int. Airport and any address within Tokyo 23 Wards area. This pick-up or drop-off is paid service and needs to be ordered in advance. You can request more information by sending email to yamanakako@sansui-resorts.com
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How can we travel to Sansui Resorts Yamanakako?Sansui Resorts Yamanakako is located approximately 900m from the Lake Yamanaka, in an countryside area. The most convenient was of travel is to use a car (free carpark available). Other options how to reach our hotel are bus, train or taxi. Asahigaoka Bus Terminal (for buses from Tokyo) is located just 3 minutes drive from our hote. Nakaku-ichome bus stop (local public bus) is located just 100m from the hotel entrance.
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Is there a taxi service in the hotel area?YES. There are several taxi companies and our receptionists can order a taxi for the hotel guests, however, there is no online ordering service in Yamanakako area (no Uber, no Didi, no online taxi). Payment for taxi can be in cash or by credit card. The taxi pick-up time is usually less than 10 minutes.
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Is there a free carpark?Yes, there is a free carpark for all hotel guests
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Do you have a free shuttle bus as mentioned on Booking.com?NO, we don't have free or paid shuttle bus with regular timetable and stop locations as mentioned on booking.com.
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Does Sansui Resorts Yamanakako organize local tours?Yes
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